TL;DR: For metrimo.io visitors, we do not use cookies and we do not collect any personal data. If you decide to create an account, we ask for the bare minimum and only share it with services that are absolutely necessary for the app to function.
At Metrimo Analytics, we are committed to complying with GDPR, CCPA, PECR, and other privacy regulations on our website and on our web analytics product too. The privacy of your data — and it is your data, not ours! — is a big deal to us.
In this policy, we lay out what data we collect and why, how your data is handled and your rights to your data. We promise we never sell your data: never have, never will.
If you have placed the Metrimo Analytics script on your website, take a look at our data policy for details on the information we do collect about your website visitors on your behalf.
As a visitor to the metrimo.io website
The privacy of our website visitors is important to us so we do not track any individual people. As a visitor to the metrimo.io website:
- No personal information is collected
- No information such as cookies is stored in the browser
- No information is shared with, sent to, or sold to third parties
- No information is shared with advertising companies
- No information is mined and harvested for personal and behavioral trends
- No information is monetized
We run the Metrimo Analytics script to collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, it is not to track individual visitors. All the data is in aggregate only. No personal data is collected. You can view the data we collect in our live demo.
Data collected includes referral sources, top pages, visit duration, information from the devices (device type, operating system, country, and browser) used during the visit, and more. You can see full details in our data policy.
As a customer and subscriber of Metrimo Analytics
Our guiding principle is to collect only what we need and that we will solely process this information to provide you with the service you signed up for.
We use a select number of trusted external service providers for certain service offerings. These service providers are carefully selected and meet high data protection, data privacy, and security standards.
We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them confidential and to process personal data only according to our instructions.
Here’s what that means in practice:
What we collect and what we use it for
- An email address is required to create an account. You need to provide us with your email address if you want to create a Metrimo Analytics account. That’s just so you can log in and personalize your new account, and we can send you invoices, updates, or other essential information.
- A persistent first-party cookie is stored to remember you’re logged in. If you log in to your Metrimo account, you give us permission to use cookies so you don’t have to log in on each returning session. This makes it easier for you to use our product. A cookie is a piece of text stored by your browser. You can adjust cookie retention settings in your own browser. Cookies that are already stored may be deleted at any time.
- All of the data that we collect is kept fully secured, encrypted, and hosted on a 100% renewable energy-powered server in Duesseldorf, Germany. The server is owned by Contabo, a European company. This ensures that all of the site data is being covered by the European Union’s strict laws on data privacy. Your site data never leaves the EU. See Contabo’s privacy policy for full details.
- The payment process is handled by a third-party payment provider. If you choose to upgrade to a Metrimo Analytics paid plan, the billing information and the payment process are handled by Stripe. See the Stripe Privacy Policy for full details.
- All emails are sent using a third-party email provider. Transactional emails and email reports (should you choose to subscribe to them) are sent using SendGrid. We have disabled both open tracking and link tracking on all emails sent. See the SendGrid Privacy Policy for full details.
- When you write to us with a question or to ask for help. We keep that correspondence, which includes the email address so that we have a history of past correspondences to reference if you reach out in the future. We use this data solely in connection with answering the queries we receive.
- We use the CAPTCHA service as a means of spam protection on our account registration form. hCaptcha is a GDPR-compliant and privacy-friendly captcha. See the hCaptcha Privacy Policy for full details.
- For our blog readers who choose the option to receive blog posts via email. We use SendFox to send those blog posts. We have disabled both open tracking and link tracking on all emails sent. See the SendFox Privacy Policy for full details.
Retention of data
We will retain your information as long as your account is active, as necessary to provide you with the services, or as otherwise set forth in this policy.
We will also retain and use this information as necessary for the purposes set out in this policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Metrimo’s legal rights.
You can choose to delete your Metrimo Analytics account at any time. All your data will be permanently deleted immediately when you delete your account.
Changes and questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our company blog or social media profiles.
Contact us at hi@metrimo.io if you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information.
Last updated: August 28th, 2022